Arizona
Emergency Services
Association
Established 1964

Career Center

Regional Disaster Direct Services Manager
Area of Interest: Disaster Response/Relief
Job Description:

At the Red Cross, there is no such thing as a small disaster. In every single case it is the Red Cross’ mission to help people affected by disaster meets their emergency needs that include shelter, food, clothing, and health and mental health services. As a paid staff member, you will support our loyal Red Cross disaster volunteers who serve selflessly to provide a bridge of assistance until individuals and families can resume a normal life.

Our disaster volunteers are the heart and soul of our mission to respond to emergencies and provide relief to victims of disasters. They serve in a number of capacities, including Disaster Action Team Member, Disaster Assessment, Caseworker, Mass Care Feeding, Emergency Response Vehicle (ERV) Driver, Shelter Manager/Staff, Disaster Health Services and Disaster Mental Health.

We are currently seeking a Direct Services Manager to work in our Disaster Services Department with the Phoenix, AZ Chapter. This is a FT position working a minimum of 40 hours per week.  This position will require some travel locally and non-locally and may require flexible schedules to include working some evenings, weekends and during potential deployments.

Job Summary:

Responsible for leading and managing a primarily volunteer team to support and provide Mass Care, Logistics and Recovery program support in an assigned geographic area.  The territory is based on the regional configuration.  Serves as the lead functional expert in a Red Cross Region for the Mass Care, Logistics, and Recovery functions. Tailoring national program offerings for the Region and communities within the Region, providing technical expertise, training, and leading regional implementation of Mass Care, Logistics and Recovery, this position supports regional employees and volunteers in the disaster territories to build capacity in the local community for the disaster cycle.

Specific functions of this position include program implementation, remote team building of employees and volunteers, and soliciting feedback from end customers.

Works to perform these functions according to the program direction provided by the Mass Care, Logistics and Recovery functions at headquarters. Team leadership, supervision, and personnel development is provided by the Regional Disaster Functions/Support Director or the Regional Disaster and Program Officer; and may have a dotted line to the DPM or Community Exec (s) in the territory they cover.

Qualifications:

Education:  Bachelor’s degree or equivalent combination of education and experience.

Experience:  Minimum of 5 years experience with social services or service/program delivery.  Track record of leadership results in non-profit and/or for-profit organizations.  Proven results in achieving success in a business unit or area and leveraging relationships with diverse levels of internal and external stakeholders.
 
Management Experience:  Minimum 1 - 3 years of supervisory experience preferred.

Skills and Abilities:   Proven track record of collaboration, facilitation, problem solving, leadership, and partnership management.  Additionally, this position requires the ability for planning and data entry   Individual must be customer oriented, flexible, organized, and able to operate with an orientation toward solutions with a customer focus and team orientation.  Demonstrates in depth knowledge of program or service.  Participates in developing strategies to achieve organizational goals.  Demonstrated analytical and decision making skills to develop creative processes for continuous program or service improvements.  Demonstrated ability in creating presentations and developing training modules.  Excellent oral and communication skills, including training and presentations

Other:  Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.  Familiarity with federal, state, and local employment laws.   All full time disaster employees must be willing and able to be deployed, as needed.

Must be able to perform all assigned responsibilities under “grey sky” requirements. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity

Travel:  25-50%

Other Requirements:  After employment, employee must learn and become proficient in:
ARC programs and procedures
-Volunteer Management
-Financial Management
-Cultural Competency
-Emergency Management Practices
-Community
-Government
-Partnerships
-Supply chain and warehousing
-Disaster technical expertise

If this sounds like the kind of opportunity that you’ve been waiting for, please visit our website at:
 
www.americanredcross.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=39539

The American Red Cross is a nonprofit organization that employees growth and development, team spirit, competitive salaries and a comprehensive benefits package.

We are proud to be an Equal Opportunity/Affirmative Action Employer M/F/D/V

Qualifications:

Education:  Bachelor’s degree or equivalent combination of education and experience.

Experience:  Minimum of 5 years experience with social services or service/program delivery.  Track record of leadership results in non-profit and/or for-profit organizations.  Proven results in achieving success in a business unit or area and leveraging relationships with diverse levels of internal and external stakeholders. 
 
Management Experience:  Minimum 1 - 3 years of supervisory experience preferred.

Skills and Abilities:   Proven track record of collaboration, facilitation, problem solving, leadership, and partnership management.  Additionally, this position requires the ability for planning and data entry   Individual must be customer oriented, flexible, organized, and able to operate with an orientation toward solutions with a customer focus and team orientation.  Demonstrates in depth knowledge of program or service.  Participates in developing strategies to achieve organizational goals.  Demonstrated analytical and decision making skills to develop creative processes for continuous program or service improvements.  Demonstrated ability in creating presentations and developing training modules.  Excellent oral and communication skills, including training and presentations

Other:  Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.  Familiarity with federal, state, and local employment laws.   All full time disaster employees must be willing and able to be deployed, as needed.

Must be able to perform all assigned responsibilities under “grey sky” requirements. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity

Travel:  25-50%

Other Requirements:  After employment, employee must learn and become proficient in:
ARC programs and procedures
-Volunteer Management
-Financial Management
-Cultural Competency
-Emergency Management Practices
-Community
-Government
-Partnerships
-Supply chain and warehousing
-Disaster technical expertise

Requisition Number: CHAP39539
Nationwide:
Divisional:
Regional:
Chapter Code - Chapter Description:
If this is a Chapter Position then select the Chapter - Chapter Description
C - Chapter Opportunity
Business Unit: CHAP - Southwest & Rocky Mountain Div
Country: United States
State/Province: Arizona
City: Phoenix
Full Time / Part Time: Full Time
Shift: 1st - First Shift
Work Schedule: 8am-5pm
Percentage of Travel: 25% - 50%
Relocation Eligibility: No











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