At the Red Cross, there is no
such thing as a small disaster. In every single case it is the Red Cross’
mission to help people affected by disaster meets their emergency needs that
include shelter, food, clothing, and health and mental health services. As a
paid staff member, you will support our loyal Red Cross disaster volunteers who
serve selflessly to provide a bridge of assistance until individuals and
families can resume a normal life.
Our disaster volunteers are the
heart and soul of our mission to respond to emergencies and provide relief to
victims of disasters. They serve in a number of capacities, including Disaster
Action Team Member, Disaster Assessment, Caseworker, Mass Care Feeding,
Emergency Response Vehicle (ERV) Driver, Shelter Manager/Staff, Disaster Health
Services and Disaster Mental Health.
We are currently
seeking a Direct Services Manager to work in our Disaster Services Department
with the Phoenix, AZ Chapter. This is a FT position working a minimum
of 40 hours per week. This position will require some travel locally and
non-locally and may require flexible schedules to include working some evenings,
weekends and during potential deployments.
Responsible for leading and
managing a primarily volunteer team to support and provide Mass Care, Logistics
and Recovery program support in an assigned geographic area. The territory is
based on the regional configuration. Serves as the lead functional expert in a
Red Cross Region for the Mass Care, Logistics, and Recovery functions. Tailoring
national program offerings for the Region and communities within the Region,
providing technical expertise, training, and leading regional implementation of
Mass Care, Logistics and Recovery, this position supports regional employees and
volunteers in the disaster territories to build capacity in the local community
for the disaster cycle.
Specific functions of this
position include program implementation, remote team building of employees and
volunteers, and soliciting feedback from end customers.
Works to perform these functions
according to the program direction provided by the Mass Care, Logistics and
Recovery functions at headquarters. Team leadership, supervision, and personnel
development is provided by the Regional Disaster Functions/Support Director or
the Regional Disaster and Program Officer; and may have a dotted line to the DPM
or Community Exec (s) in the territory they cover.
Education: Bachelor’s degree or
equivalent combination of education and experience.
Experience: Minimum of 5 years
experience with social services or service/program delivery. Track record of
leadership results in non-profit and/or for-profit organizations. Proven
results in achieving success in a business unit or area and leveraging
relationships with diverse levels of internal and external stakeholders.
Management Experience: Minimum 1 - 3 years of supervisory experience
Skills and Abilities: Proven
track record of collaboration, facilitation, problem solving, leadership, and
partnership management. Additionally, this position requires the ability for
planning and data entry Individual must be customer oriented, flexible,
organized, and able to operate with an orientation toward solutions with a
customer focus and team orientation. Demonstrates in depth knowledge of program
or service. Participates in developing strategies to achieve organizational
goals. Demonstrated analytical and decision making skills to develop creative
processes for continuous program or service improvements. Demonstrated ability
in creating presentations and developing training modules. Excellent oral and
communication skills, including training and presentations
Other: Intermediate level
proficiency with MS Office software, including Word, Excel, PowerPoint and
Outlook. Familiarity with federal, state, and local employment laws. All full
time disaster employees must be willing and able to be deployed, as needed.
Must be able to perform all
assigned responsibilities under “grey sky” requirements. This position is also
responsible for ensuring that all American Red Cross finance policies and
procedures are followed as related to the scope of work activity
Other Requirements: After
employment, employee must learn and become proficient in:
ARC programs and
-Emergency Management Practices
-Supply chain and warehousing
If this sounds like the
kind of opportunity that you’ve been waiting for, please visit our website
The American Red Cross is a
nonprofit organization that employees growth and development, team spirit,
competitive salaries and a comprehensive benefits package.
We are proud to be an Equal
Opportunity/Affirmative Action Employer M/F/D/V